Frequently Asked Questions
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For Hosts
What is Halal Away?

Halal Away is an online marketplace where local hosts offer Muslim friendly tours and activities to Muslim travelers in destinations around the world. Halal Away's mission is to connect people and cultures through travel and be the leader in helping Muslim travelers plan and book their perfect Muslim friendly trip.

Halal Away partners with various local tour operators, tour guides and activity providers around the world to offer Muslim travelers a memorable experience in their chosen destination.

 


What is a Muslim friendly tour or activity?
The tours and activities offered on Halal Away are Muslim friendly which means they cater to the various faith-based needs to allow Muslim travellers to travel while still adhering to their faith. Not all Muslim travellers are the same, so each traveller will adhere to some level of their faith-based needs.

The most common faith-based needs of concern for Muslim travellers include the following:
• Halal food (Halal meat, vegetarian or seafood option, no pork or alcohol)
• Absence of alcohol consumption
• Prayer facilities
• Family friendly environment
• Segregated facilities for men and women

As a host the tour or activity you offer should be Muslim friendly by catering to at least one of the faith-based needs. For example, if your tour or activity includes meals then Halal food options must be provided or an acceptable alternative for guests would be vegetarian or seafood. If you offer a multi-day tour guests would require prayer facilities to perform their daily prayers such as a visit to the mosque where possible. Some hosts also accommodate guests by providing prayer mats.

For all other types of tours or activities as long as your local experience is family friendly then they are suitable for our website.

Not sure whether your services are suitable for Halal Away? Please contact us to discuss further, we'll be delighted to hear from you.


What type of hosts and listings are suitable for Halal Away?
To sell your experience on Halal Away you must be a local tour/activity operator or private guide and not a travel agent or reseller providing services that cater to the various Islamic faith-based needs of a Muslim traveler. If your products are Halal/Muslim friendly we are open to all kinds of locally based suppliers of tours, attractions and activities. Halal Away aims to offer a more personalised and tailored experience to it's travellers, therefore we prefer our host experiences to cater for smaller groups.

As long as you offer an interesting and unique experience catered to meet at least one of the faith-based needs of Muslim travelers then your service is suitable for Halal Away.

Halal Away works with professional suppliers of tours and activities who tend to offer services in the following areas:
  • Sightseeing
  • Cultural and history
  • Walking tours
  • Halal Food tours
  • Hikes and treks
  • Adventure
  • Diving and snorkelling
  • Islamic history and heritage
  • Halal Cooking classes
  • Special workshops
  • Female-only tours
  • Voluntourism
  • Community Initiatives
Showcase your destination, community or neighborhood by creating your own unique Muslim friendly tour such as ‘Halal cooking class in Hanoi’, ‘Islamic and Coptic Cairo’ or ‘Islamic history tour in Cape Town’

Not sure if your experience is suitable for Halal Away? Send us an email and tell us what kind of experience you have in mind at admin@halal-away.com.
How do I join Halal Away as a Host?
Before signing up as a Host please ensure you have read our Terms of Service and Become a Host page. (Note: Safari browser is not compatible with our website please use Mozilla, Chrome or IE to sign up as a Host)

You can join Halal Away by first signing up as a Host. Signing up is quick, easy and free. You will need to verify your email account after signing up on the website. Only your first name will be visible to customers.

Once you have signed up you will need to update your profile. Halal Away will then contact you to complete an initial screening process. After your Host account has been approved you can start listing your tours on Halal Away. It's that simple!


How much does it cost to use Halal Away?
It’s completely free to sign up as a Host on Halal Away. Halal Away is only commission based. There are no fixed fees and you only pay a commission fee for each booking.


What is the commission rate and what does it include?

Commission rates will vary between 10-20%. The commission rate includes all the costs from conversion fees to bank transactions and promotion of your tours and marketing strategies. The commission rate will be deducted from successful bookings made through the Halal Away website. The commission rate is the only fee you will be paying us.

Halal Away has the right to change the commission rate at anytime but we will endeavor to give all Hosts at least one month in advance notice.

Do I need a business license?

Depending on activities involved, certain tours or activities may require a business license. It is your responsibility to check local laws in your area to determine which licenses may be required for your listing, especially if there is food or transportation involved.

Do I need an insurance policy?

Yes, Halal Away Hosts are required to have valid and appropriate insurance policy cover. This is a standard form of business insurance that protects travelers from injury while participating in your activities or while on your premises and protects you from damage or third-party legal actions from travelers.

Halal Away does not require a copy of your valid insurance, but it is your responsibility as a host to ensure you have the appropriate valid policy in place. As part of your initial screening check you will be asked to confirm this.

How will I receive payment?
All of our hosts will be paid by PayPal or bank transfer when possible.

When will I recieve a payment from Halal Away?

Generally payment is released within 5 business day of the following calendar month after bookings have been completed. To receive payments you will need to request a payout at the end of each month after a tour has been completed.

 

What financial details do I need to provide?
You will need to provide your bank account details to recieve an international transfer under 'Payout Settings' of your profile account
What is the cancellation policy?
Please see our Cancellation Policy page for more information.

If your tour or activity has specific cancellation policies different to Halal Away then please contact us to discuss further.
What do I do after a trip ends?
At the end of the trip we suggest you to encourage the traveler to leave you a review. This will help increase your future bookings.
Can I delete my account?
Yes, you can delete your account whenever you want. You will need to email admin@halal-away.com to request for your account to be deleted.

Please note that you will be required to honour any upcoming customer bookings already made through Halal Away before your account can be deleted.
What if I have more questions?
You can send us an email via our Contact Us page if you have any other questions about becoming a Host. We are more than happy to speak to you.
For Travelers
What is Halal Away?
Halal Away is an online marketplace for Muslim travelers to explore and book Halal/Muslim-friendly tours and activities offered by local hosts. We connect Muslim travelers and local hosts in destinations around the world. Local hosts offer their unique services directly to guests and give them lasting memorable experiences.

Looking for your next unforgettable Muslim friendly travel experience? Search our destinations and activities now!
What type of Hosts are on Halal Away?
We are an online marketplace that connects travellers with local tourism providers who are tour operators and private tour guides.
What is a Muslim friendly tour or activity?
The tours and activities offered on Halal Away are Muslim friendly which means they cater to the various faith-based needs to allow Muslim travelers to travel while still adhering to their faith. Not all Muslim travelers are the same, so each tour or activity will adhere to some level of your faith-based needs.

The most common faith-based needs of concern include the following:
• Halal food (Halal meat, vegetarian or seafood option, no alcohol or pork)
• Absence of alcohol consumption
• Prayer facilities
• Family friendly environment
• Segregated facilities for men and women

Most tours and activities offered on Halal Away cater to the various faith-based needs to allow you to travel while still adhering to your faith such as inclusions of Halal food where meals are provided or ability to pray your daily Salah. For each experience the Host will clearly specify the Muslim friendly options provided for a tour or activity. If you are unsure or would like to make a request you can message the Host prior to making a booking. You will also find many other local experiences which is are suitable as they are family friendly.

Ever wanted to visit South Africa, Japan or Thailand but didn’t think it would be Muslim friendly? Don't hesitate any further! Search our destinations and activities now for your next Muslim friendly experience!
How do I sign up?

Before you sign up please ensure you read our Terms of Service.

You can sign-up by creating an account via our website as a Traveler. You’ll receive a confirmation email to verify your account. After you’ve created your account please complete your profile. Once you’re done, you can start to book our unique Muslim friendly experiences.

What kind of experiences can I book?
Local hosts offer a range of experiences ranging from day tours, multi-day tours,  private guides, workshops and classes. This could range from sampling Halal street food in Bangkok, to an Islamic history tour of Andalucia or a Halal cooking class in Tokyo.
Can I contact a Host before making a booking?
Yes. If you have a question you want to ask the Host before making a booking you can contact the Host by clicking on 'Ask Question' at the bottom of the page of the activity.
Can I pay in my local currency?
Halal Away has an option to display prices in a range of currencies. However, payments are always done in Pound Sterling (GPB). Halal Away only accepts payments via PayPal and currency conversion fees will apply for conversion from your local currency to GPB.
How can I change my booking details?
If you wish to change the starting time or date of the confirmed booking, please contact your Host directly using the Messaging tool of your booking and simply agree on a new date and time together.
What is the cancellation policy for travelers?
We understand plans can change so you can cancel your booking if you need to. Please read our Cancellation Policy page for more information. For each listing the Host will select a cancellation policy that applies for each booking. Please check the cancellation rule for the particular experience you are interested in before make a booking.
How do I delete my account?
To delete your account please send us an email here: admin@halal-away.com and we'll take care of that for you.
What if I have more questions?
You can send us an email via our Contact Us page if you have any other questions about our website. We are more than happy to speak to you. 
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